Security at ORI

Updated June 2, 2021

Decades
of Experience

Our business process consultants have guided many of the world’s most successful implementations of Sales and Operations Planning (S&OP) and Integrated Business Planning (IBP) going back over 30 years.

Our experience spans every major industry including: automotive products, chemicals, consumer goods, cosmetics, electronics, food & beverage, frozen foods, glass manufacturing, health care, logistics & distribution and paper goods. Our consultants have delivered more Advanced S&OP implementations than any other consulting group.
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Organizational Security

Informational Security Program

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.

Third-Party Penetration Testing

We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.

Roles and Responsabilities

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

We perform background checks on all new team members in accordance with local laws.
cloud

Cloud Security

Cloud Infrastructure Security

All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security at http://aws.amazon.com/security/

Data Hosting Security

All of our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States. For more information on our provider’s security processes, please visit AWS Security at http://aws.amazon.com/security/

Encryption at Rest

All databases are encrypted at rest.

Encryption in Transit

Our applications encrypt in transit with TLS/SSL only.

Vulnerability Scanning

We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

We actively monitor and log various cloud services.

Business Continuity and Disaster Recovery

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
key

Access Security

Permissions and Authentication

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least Privilege Access Control

We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

We perform quarterly access reviews of all team members with access to sensitive systems.

Passwords Requirements

All team members are required to adhere to a minimum set of password requirements and complexity for access.

Passwords Managers

All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
analytics

Vendor and Risk Management

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Questions?

If you have any questions, comments or concerns or if you wish to report a potential security issue,
please contact us below
Contact Us
ORI
Contact Us
Our SolutionAbout Us
Phone: (801) 216-4730
Email: info@operationalresults.com
ORI
Our SolutionAbout us
Contact us
Phone: (801) 216-4730
Email: info@operationalresults.com
Copyright 2023 Operational Results, Inc. All Rights Reserved
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Privacy
Security
Beverage Line
Company needed to improve product availability and overall customer service, increase volume, increase profitability, while reducing costs.
33%
Improvement in Product Availability
12% Improvement in Perfect
Orders
28%
Increase in Volume
68%
Profit Improvement
75%
in Improved Productivity
15% Reduction in Inventory
Bottom Line Savings = $18+ Million Dollars Year-on-Year
"Looking back one wonders how we ever managed prior to S&OP and Integrated Planning work process improvements. Our world then was made up of huge inventories of materials, and we still ran out. We had inventory record accuracy of 85% with twice monthly physical counts. There was no “one number” system. Our technology was weak. Everyone had their own individual spreadsheet with different assumptions from the demand planner through the materials planner. What was integration? There was not a process to ensure alignment on the Sales and Operations Plan. We did not have a defined and documented Operating Strategy. There were no existing data or tracking systems in place to measure seven of the measures."
Automotive Supplier
Company needed to improve delivery to first promise. Also needed to manage risk associated with loosing a major customer while reducing costs.
Improved delivery to 1st promise from 91% to consistently over 95%
Managed the lost of a major customer while staying within budget commitments
Reduced Inventories by 22%
Bottom Line Savings = $18+ Million Dollars Year-on-Year
“Looking back one wonders how we ever managed prior to S&OP and Integrated Planning work process improvements. Our world then was made up of huge inventories of materials, and we still ran out. We had inventory record accuracy of 85% with twice monthly physical counts. There was no “one number” system. Our technology was weak.“
Chemical/Hydraulic Fluids
Company had no clarity on process, case and effect. Strategy suffered.
Customer Service from 82% to 96.5%
Cut Overtime by 50%
Significant Improved Gross Profit
Bottom Line = Cut Finished Good Inventories by 50%
"As a result of the implementation, everyone from the people developing the strategy to the people ordering the raw materials now better understand how their roles impact the entire business."
Consumer Goods
Company needed to improve profitability, increase volume, reduce costs, and improve overall productivity
45%
Profit Improvement
30% Improvement in Productivity
Manufacturing Cuts from 2.5% to .01%
18% Improvements in Perfect Orders
11% Improvement in Inventory Days on Hand
Bottom Line Savings = Lowest Total Cost and Overtime in History
"S&OP is a core business process and is fully integrated in the way we run the business. It is a consistent reliable process that helps us stay focused on our long term strategy and initiatives. …The commercial link is very powerful.… We have come to be very dependent on this process as the way to run the business."
Oral Care Products
Company business plan was not scalable. Introducing new products was a costly and timely process. Tools and data were not easy to access or accurate.
%33
Improvement in Profits
Significant Improvement in Market Share
Customer Service Improvement from 86.1% to 99%
Bottom Line = $6.5 Million Cost Reduction
"Integrated Planning Processes have helped ensure we execute with excellence against the business plan, optimize resources and improve productivity. An example of this is our improvement in Production Schedule adherence. We’ve moved MPS adherence from the 30% range to the high 80% range in the last 15 months."
Paper Products
Company wanted to increase rate of innovation and product launch. They also wanted to reduce product costs overall, reduce working capital, improve customer service and increase overall profits.
Doubled the rate of innovation
Increased sales volume by 18%
Increased net sales revenue by 23%
Increased profits by 106%
Reduced Costs by 8%
Reduced product "out of stock" by 50%
Bottom Line Savings = $37 Million Dollars
"While many work process improvements have contributed, the Strategic Planning, S&OP, and Operating Strategy processes have been key in driving the results. Early in our implementation the business has operated from a single strategy document that has aligned the organization to the need to "increase the pace of bringing consumer meaningful initiatives to the market". This consistent strategy has served the business well both in terms of business results and in focus to the organization. While no savings have been directly linked to the consistent strategy, the organization has avoided untold costs of rapid starts, stops and shifts in the business and initiative plan that were heretofore common."
Care Products
Planning was unpredictable. Customer service was a sensitive area. A lot of time was spent working through inventory shortages. Reputation was hurting business.
50%
Improved Profits
29% Improvement in Sales
Line Fill rates from 67% to 99.9%
40% to 94% Orders Shipped Complete
$8.1 Million reduction in Returns
$18.8 overall reduction in spending
Customer Service Results are now the industry benchmark
"Previously, we were out of control, our forecasts were really bad, we did a lot of muscling. We were viewed negatively by the trade, there were a lot of shortages and we spent a lot of time apologizing to the customers. Today, we have made quantum leaps in customer service, we have been Wal-Mart’s vendor of the quarter several times, and our customer service is now a competitive weapon. We are taking market share away from key competitors. I’m a convert and an advocate. This is really helping us grow the business."
Technology Products
Increased Customer Service from 30% to 90%
Inventories for Just in Time components cut by 81%
77% Reduction in quality defects
Inventory record accuracy from 70% to 90%
Inventory turns improved by 121%
Bottom Line = Increased sales and profits in challenging sales climate
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SOC 2 Certification
Award
ORI is pleased to announce that we have been awarded the System and Organization Controls 2 Type 2 (SOC 2) certification!
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The SOC 2 is a set of security standards that set forth industry best practices around data security and privacy. The SOC 2, Type 2 is only awarded to companies who demonstrate strict adherence to those standards, not just once, but over an extended period of time.
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The certification process is an intensive, months-long series of tests and evaluations conducted by an independent CPA who then offers a written opinion. In the opinion of our auditor, ORI meets these high standards without exception.
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What does this mean for you? This certification should provide additional assurances that we are careful stewards of your data and we are doing our utmost to protect it.

A copy of the report can be obtained upon request.
Please reach out with any questions

James Barlow
CHIEF TECHNOLOGY OFFICER